Venesky-Brown’s client, a public sector organisation in East Renfrewshire, is currently looking to recruit an Assistant Repairs Delivery Manager for an initial 3-month contract with potential to extend on a rate of c£24.07 per hour PAYE. Provide support to the Repairs Delivery Manager on the implementation of the Organisation’s housing repair and maintenance programme and assist in the effective delivery of the repairs service to tenants and owners through the Organisation’s in-house trades and various external contractors. Responsible for the for ensuring that the service focus on quality and customer satisfaction, support of performance monitoring processes and contributing to service development to ensure the delivery of a high quality, customer focused repair and maintenance service is crucial. The post will be responsible for the day-to-day management of Technical Officers and will include all health and safety/compliance. ~ To provide day to day supervision of the Technical Officers, workforce planning and admin team.
~ To ensure all reported repairs are delivered by the Housing Maintenance team are planned, monitored and progressed in accordance with the agreed procedures and within the agreed timescales
~ To ensure all planned improvement works delivered by the Housing Maintenance Team are planned, monitored and progressed in accordance within agreed procedures and within agreed timescales
~ To ensure that all trade staff are effectively deployed, productivity is monitored and breaches of procedure are enforced, if necessary support the Repairs Delivery Manager in disciplinary procedures, in accordance with the organisation’s relevant policies
~ To ensure the effective implementation of the organisation’s absence management policies
~ To support the implementation and continued development of the service’s systems and review of procedures to ensure the production of performance and management information necessary to manage the service
~ Effectively manage subcontractors to ensure work is effectively contracted in accordance with procurement regulations and ensuring that contractors comply with appropriate procedures and timescales
~ To ensure all procedures as they relate to the Housing Maintenance Team are monitored and enforced
~ To provide reports to the Repairs Delivery and Property & Strategy Manager on the performance of the service as requested
~ To ensure all employees within the Housing Maintenance Team are provided with appropriate training and supervision to equip them with the skills necessary to carry out their duties effectively
~ Support the wider transformation and change programmes of work within the service and contribute towards continually improving how things are done, embracing digital transformation and new ways of working
~ To ensure the implementation of the organisation’s health and safety policies and the compliance with all statutory requirements to ensure the health, safety and welfare of employees, the general public and others
~ Contributes to ensuring that the organisation’s policies, statutes and legislation are upheld within their service
~ To take responsibility for the development and implementation of their own personal development plan and own continued professional development in those areas relevant to the role within the organisation
~ Deputise for the Repairs Delivery Manager, as required
~ To undertake other duties from time to time which are not specified above, which are commensurate to the grade and under the direction of the post’s line manager or other members of the Senior Management Team
~ The post holder will be responsible for answering Stage 1 complaints, ensuring Lagan enquiries are answered and dealing with the organisation’s Enquiries
~ The post holder is expected to answer all complaints in writing within the organisation’s pre-determined time scales
~ The post holder will gather information and answer questions regarding insurance claims
~ Electrical Compliance
~ Ensure the results of inspection and testing are recorded correctly on the appropriate certificates or reports
~ Ensure that business’ premises, equipment, documentation and records are available for inspection when required
~ Satisfy the technical training and/or experience requirements.
~ Understand the Electricity at Work Regulations, current edition of BS 7671, and the Codes of Practice and guidance documents relevant to the range of electrical work undertaken.
~ Understand the inspection, testing, verification, certification and reporting procedures for the range of electrical work undertaken.
~ Monitor and record all Housing stocks electrical Installation conditions and arrange for them to be periodically Inspected and tested via a programme of works.
Health and safety (IOSH, NEBOSH etc) in building maintenance or surveying
~ Detailed working knowledge of maintenance/ building trades within a local authority
~ Track record of supervision of an in-house development, implementation, monitoring & delivery targets and enforcing procedures
~ Detailed knowledge of assessing and revised operational procedures as they relate to a repairs service
~ Experience in enforcing the organisation’s policies relating to absence management, discipline and grievance and relevant procurement and financial policy
~ Ability to utilise MS Office packages
~ Experience in industry-related software packages for planning work, purchasing materials and monitoring repairs
~ Demonstrates a practical experience in Opti-time (DRS), contractor or core housing systems
~ Must be able to work their own initiative, and with little supervision, interact well with the public with a track record of customer care
~ Pursue Excellence, strives for excellence through clear prioritisation, effective delegation and timely delivery to achieve organisational goals
~ Membership of a professional body related to the maintenance/ building trade
~ Knowledge of budgetary and cost control mechanisms for a multi-trade repairs body
~ Knowledge of housing maintenance services as they relate to the organisation’s tenants and occupants of multi-tenure blocks
~…