Interiors Sales Coordinator (3 Days per Week)

Position Overview – (Part time, 3 days per week)

The Liberty Fabric Interiors Sales Coordinator plays a pivotal role in providing exceptional sales support and ensuring a seamless customer service experience within the Liberty Fabric Interiors wholesale division. This position requires a detail-oriented and proactive professional who can effectively manage orders, stock, and sales team support on a global scale.

Key Responsibilities

Sales Support

• Oversee the daily management of orders and stock, ensuring efficiency and accuracy.
• Provide comprehensive support to the sales team across global markets.
• Develop an in-depth understanding of Liberty products, continuously expanding expertise as new collections are introduced.
• Maintain a thorough knowledge of departmental processes and company policies.
• Process orders and returns accurately and in a timely manner through the ERP system (Infor M3).
• Coordinate stock allocation and shipments in accordance with customer specifications.
• Communicate order status updates, proactively addressing any issues or delays.
• Liaise effectively with warehouse and production teams to facilitate smooth operations.
• Actively participate in key sales meetings as required.

Customer Service

• Deliver clear, professional, and timely responses to customer inquiries.
• Provide accurate and insightful product and order information.
• Strive for first-contact resolution to enhance the customer experience.
• Ensure efficient and precise execution of customer-related processes.
• Build strong cross-functional relationships to support seamless service delivery.

Required Skills & Competencies

• Strong cross-cultural awareness and adaptability to different working styles.
• Highly organized with exceptional attention to detail.
• Proactive mindset with a focus on process improvement and automation.
• Ability to thrive in a fast-paced, evolving environment.
• Strong interpersonal skills with the ability to manage internal and external relationships.
• Excellent verbal and written communication skills.
• Results-driven with a positive, solution-oriented approach.

Qualifications & Experience

• Bachelor’s degree or equivalent 1 years professional experience.
• Minimum of one year in a customer-facing role.
• Proficiency in Microsoft Office applications.
• Familiarity with ERP systems
• Experience in wholesale textiles is advantageous.
• Technical knowledge of fabric and textiles is a plus.

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