Contact Centre Executive – Contract

Job Description

Contract Contact Centre Executive (Hybrid)

Location: Central Manchester – You need to be able to work 1 day a week in the office

Salary: £24k per annum

Hours: Full-time, shifts between 7am-7pm, Monday to Friday

(3 weeks of paid, full time training offered – normal office hours)

Training Dates: Full Time – 27/5/25-13/6/25

Role:

• Handle inbound calls, provide information, book tours, and take reservations for Back-Up Care.
• Make outbound calls to follow up on bookings and enquiries.
• Educate customers on Back-Up Care policies and procedures.
• Maintain high customer satisfaction.

Requirements:

• Experience in customer service or an inbound contact centre.
• Availability for shifts between 7am-7pm / Monday to Friday after training.
• Attend meetings and training in the Manchester office 1 day per week.
• Experience of handling high volume inbound calls.
• Quiet, distraction-free workspace and good internet connection.

Why Bright Horizons?

• Voted Great Place to Work for 17 years.
• Awarded Great Place for Wellbeing and Great Place in 2023
• Committed to flexibility, work-life balance, and wellbeing.
• Inclusive employer welcoming all backgrounds.

If you share our passion and values, and meet most of the requirements, we encourage you to apply! Note: A DBS is required for this role.

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