About Franke
About the job
We’re looking for a Service Engineer based in South London. The Service Engineer will be responsible for providing technical support to our customers and resolving ongoing issues as needed. You will deliver high-quality, reliable service to our customers and colleagues, ensuring that reliability issues are addressed promptly. Any issues with van stock or training needs should be reported back to the Regional Service Managers.
Ensure adherence to Franke UK Technical Standards and Processes.
Participate in the on-call weekend rota for technical assistance and reactive calls (once every 4 weekends).
Identify technical skills gaps.
- Manage stock levels
- Maintain customer relations at the site level
- Keep up to date with all company admin and training courses
Report issues requiring Account Support due to ongoing customer problems.
Requirements
Demonstrate understanding and experience in the role of a Field Engineer.
- Minimum 2 years’ experience in the coffee machine or vending industry
- Proficient with phones and laptops
Excellent communication skills.
Personal integrity.
Ability to analyze and prioritize tasks.
Understand when to inform and escalate issues.
Perform any other ad hoc duties relevant to the role.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holiday.
- Private healthcare with options to include partners and children.
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