Job Description
Customer Support Specialist
Eastbourne (In-office) | Full-time, Permanent | £24,000 – £30,000 DOE
Are you passionate about delivering outstanding customer service and excited by the idea of joining a growing, tech-driven business? We’re working with Easy Live Auction, a market leader in online bidding and auction management software, to find a Customer Support Specialist to join their friendly and dynamic team in Eastbourne.
This is a fantastic opportunity to join a successful and profitable company offering long-term career progression, great perks, and a genuinely supportive team culture.
What You’ll Be Doing:
- Providing excellent client support via phone, email, and remote tools.
- Training clients on how to use the Easy Live Auction platform and services.
- Monitoring systems and services in real-time.
- Continuously prioritising tasks in a fast-paced, reactive environment.
- Participating in ongoing training and development to build your system knowledge.
- Working shifts on a rota basis, including occasional weekend coverage.
✅ What We’re Looking For:
- 2+ years of experience in a customer service or support role.
- Strong attention to detail and a proactive, investigative mindset.
- Excellent written and verbal communication skills.
- Confident using technology and software (including Microsoft Office).
- Ability to multitask and stay calm under pressure.
- A positive, team-oriented attitude.
What’s in It for You:
- Full training on systems and services.
- Casual dress code and relaxed office vibe.
- Games room, free snacks, and drinks.
- Online GP and wellbeing services.
- Company pension & employee discount scheme.
- Regular staff events and social tournaments.
- Eastbourne town centre office location – right next to the train station.
- Clear progression opportunities in a growing company.
Working Hours:
- Monday to Friday between 8am – 7pm (on a rota basis)
- Weekend availability required (roughly 1 in 3 Saturdays or Sundays)
Location Requirement:
You must be able to reliably commute to Eastbourne or plan to relocate before starting.
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