Lead Data Analyst – Customer Experience, London
Client:
Utility Warehouse
Location:
London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
570677a72973
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Lead Data Analyst – Customer Experience
- Full-time employment
Company Description
This is a hybrid role working from one of our London hubs 2 days per week.
Introduction: We’re UW, on a mission to simplify utilities with a single bill for energy, broadband, mobile, and insurance, offering savings and convenience.
About the Role: We’re seeking a Lead Data Analyst with experience managing a small team of high-performing analysts. You will be involved in hands-on analytics while developing and leading your team.
Key Skills and Experience:
- Extensive experience in data analysis and leading analytical projects and teams.
- Proficiency in SQL, Python, R, and data visualization tools like Looker, BigQuery, Dataform.
- Strong leadership skills to mentor and motivate analysts.
- Strategic thinking to translate data insights into business strategies.
- Deep understanding of business operations and industry dynamics.
- Proven project management skills.
- Excellent communication skills for technical and non-technical audiences.
- Knowledge of data governance and privacy regulations.
- Strong problem-solving abilities.
- Ability to collaborate across teams and influence decision-making.
- Commitment to continuous learning and staying updated with industry trends.
Team and Stakeholders: You will report to the Head of Business Insights & Reporting and manage a small team of Data Analysts, working with Data Scientists and Engineers to develop insights for Product Managers in the Customer Experience teams.
Responsibilities:
- Lead and mentor your team to deliver high-quality data analysis and insights.
- Manage data roadmaps, prioritize requests, and foster a data-driven culture.
- Conduct advanced data analysis to uncover trends and support strategic decisions.
- Develop and implement data models for forecasting and planning.
- Create impactful visualizations and reports to communicate insights.
- Oversee analytical projects, ensuring timely and within-budget delivery.
- Maintain data quality standards and support data governance efforts.
- Collaborate with teams to meet their data needs and integrate data into processes.
- Stay current with industry trends and drive continuous team improvement.
- Provide strategic recommendations to support business growth and operational efficiency.
Why Choose UW?
We offer competitive salaries, share options, hybrid working, discounts, pension schemes, family-friendly policies, health insurance, and growth opportunities, all within an inclusive environment committed to your development.
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