Closing date: 29-04-2025
Customer Team LeadernLocation: Sandbach – The Hill, Sandbach, CW11 1HTnPay: £13.65 per hournContract: 20 hours per week + regular overtime, permanent, part timenWorking pattern: 3 varied shifts over 7 days including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview.nFull, paid training providednYou can now apply for this role using your mobile device (no CV needed!)nYou must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.nWe’re looking for Customer Team Leaders to join our team at Co-op.nWhen you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.nAs a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.nAt Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.nWhat you’ll donFriendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsnDevelop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respectednMake sure that the store remains safe, legal, and fully operationalnManage diligence checks and stock accuracy to make shopping a great experience for our customersnSupport your store manager by deputising when they’re not working and delivering a variety of HR processesnLead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbacknBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plannThis job would suit people who havenA genuine care for the needs of customers and membersnThe ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floornGreat people skills, with the ability to build positive relationships with customers and colleaguesnStrong organisational and problem-solving skillsnA desire to learn, grow and develop your leadership skillsnThe flexibility to work a range of different shiftsnWhy Co-op?nFull, paid training and dedicated support for your personal development and career progressionn30% discount on all Co-op products in-store plus 10% discounts on all other brandsnA pension scheme with up to 10% employer contributionsnWagestream– a money management app giving you access to a percentage of your pay as you earn itn36 days of holiday (including bank holidays, pro rata for part time colleagues)nVirtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultationsn24/7 employee assistance servicenRotas shared three weeks in advance and accessible on your phonenCycle-to-work schemenBuilding an inclusive workplacenWe want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.nIf you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.nWe’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.nIf we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.nYou can find out more about our recruitment process at jobs.coop.co.uk/apply-process.nYou can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion atnjobs.coop.co.uk/diversity-inclusion-wellbeing.nAs part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.nWe reserve the right to remove a vacancy before the scheduled closing date….