Head of Operations

Head of Operations

London based (4 days in the office)

I am working exclusively with a global streetwear brand who is looking for a Head of Operations to join their team. This is a brand new role to the business and you will be owning everything from supply chain, logistics, international expansion and managing the Community Experience team.

The role:

• Lead the end-to-end supply chain, from inbound logistics to last-mile delivery, ensuring efficiency and cost-effectiveness.
• Build a strong global shipping strategy, balancing cost, speed, and customer experience across key markets.
• Assess and future-proof warehousing needs, ensuring effective set up to scale efficiently.
• Develop a global logistics strategy to support expansion and localisation in key international markets.
• Develop and monitor KPIs for fulfilment, shipping, and logistics (e.g. shipping times, order accuracy, cost per order).
• Identify and implement technology solutions to improve efficiency in order management, tracking, and warehousing.
• Build a high-performance operations team, ensuring they are aligned with business objectives.
• Coach, mentor, and develop the Community Experience Team, empowering them to deliver outstanding customer interactions while nurturing a high-performance, results-oriented environment.

What they are looking for:

• Someone who has deep knowledge and experience in managing international supply chains.
• A background in creating seamless, world-class customer experiences and building long-term loyalty.
• Someone who is comfortable working in a high growth environment and ideally someone who has worked in a scaling fashion business.
• A great leader! Someone who has previously lead a customer service team, creating strategies to improve satisfaction and customer retention.
• You are tech savvy and someone who is always looking to streamline operations.
• Strong expertise in warehousing, 3PL management, fulfilment operations and supply chain strategy.
• Experience working in fashion, streetwear, or direct-to-consumer (DTC) brands.
• Someone who has a deep knowledge of international shipping, duties, customs, and compliance in key global markets.

…