Chinese Speaking Graduate Technical Support Engineer

Job Description

The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors (including troubleshooting, technical training, product induction, and promotion).

The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.

Key Responsibilities

1. Deal with technical issues that are raised by distributors and sub-distributors.
2. Sort out cases in relation to product problems and carry out internal case-sharing.
3. Provide HIKVISION Software/Hardware training on operation, installation, commissioning, and maintenance to distributors and sub-distributors.
4. Summarise product requirements in the regions, analyse and give feedback to the R&D team of headquarters, promote optimization and upgrading of products, and ensure regional market needs are met.
5. Collate product quality issues and give prompt feedback; escalate the issues to the Technical Support or R&D team of headquarters in a timely manner to improve the quality of products.
6. Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
7. Provide product consultation and product selection service to distributors and sub-distributors.
8. Carry out other duties assigned by the line manager.

Knowledge Skills

1. Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
2. Fluent in English and Mandarin, both written and verbal.
3. Good communication skills and interpersonal skills.
4. Network/IT basic knowledge.

Competence

1. Ability to convey complex technologies and specifications.
2. Aptitude to quickly learn new technologies.
3. Excellent analytical and problem-solving skills.
4. Detail-oriented troubleshooting skills.
5. Highly flexible to work onsite or in the office and ready to travel on short notice.
6. Ability to work with diverse teams and team members (Product, Channel sales, etc.).

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