The team is very flexible and has a strong unity to it which breeds an excellent working culture. This role is based in our Wolverhampton office.
In this you will have the opportunity to lead the delivery of quality and performance/assurance related tasks within our Financial Support Team (Collections), ensuring that the highest of standards are maintained at all times, you will drive the performance of the Financial Support Teams in providing good customer outcomes consistently.
Complete call sampling monthly, achieving high quality of standards and providing effective summaries of the call feedback where necessaryHighlight and recommend training/coaching needs to management based on call sampling, case reviews, sample testing, also identifying key trends.Keep management up to date with where they feel agents\’ performance is at and behavioural trends.We offer a base salary between £29000 – £32000 (pro-rotared) dependent on experience and a competitive benefits package including:Annual bonus opportunityOur Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become \’the bank of the future\’.Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Knowledge of Collections (secured or unsecured) processes and systems would be a benefit.Previous experience of assessing/quality checking/audit administrative work is desirable.We continually support our people so they can become the best version of themselves.
If you need any adjustments or support, we\’re here to make sure you can show your best self.Diversity, Equity & InclusionAt OSB, we value the unique perspectives and experiences that diversity brings. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector….