Job Description
Job Title: Transformation Operations Manager
Location: London – Site based
Salary: Up to £65,000 plus car and benefits
Job Overview
A leading facilities management company is seeking a Transformation Operations Manager to drive a range of transformation activities across PFI contracts. This role focuses on service improvement, change management, and contract closure, ensuring high performance and client satisfaction.
The successful candidate will collaborate with operational teams and key stakeholders to implement service improvement plans (SIPs), manage contract transitions, and drive strategic change. With a strong background in hard and soft FM services, the role requires a solutions-focused approach to optimizing service delivery and operational efficiency.
Key Responsibilities
Operational Delivery & Transformation
- Lead service improvement initiatives and drive sustainable change.
- Ensure effective contract transition planning, including expiry preparation and handback processes.
- Collaborate with operational teams to maintain high compliance and service standards.
- Report on KPIs, performance metrics, and budget adherence.
- Identify and implement cost efficiencies while maintaining service excellence.
Stakeholder & Client Management
- Develop and maintain strong client relationships, acting as a key point of contact for transformation initiatives.
- Communicate progress, risks, and solutions to internal and external stakeholders.
- Foster cross-contract collaboration to share best practices and problem-solving strategies.
People & Performance Leadership
- Support and guide operational teams through change management and transformation projects.
- Promote a culture of excellence, innovation, and accountability.
- Ensure adherence to health & safety standards and company policies.
Key Skills & Experience
Essential:
- Strong operational management experience in a large-scale FM or outsourcing environment.
- Proven track record in service improvement planning and strategic transformation.
- Experience working with PFI contracts, with a deep understanding of their challenges and opportunities.
- Excellent stakeholder management and leadership skills in a multi-site environment.
- Ability to drive cost efficiencies, compliance, and performance improvements.
- Strong communication, problem-solving, and decision-making skills.
Desirable:
- Relevant FM qualifications or willingness to attain them.
- Experience in PFI contract closure and transition activities.
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