Global Payroll Manager

Purpose of the role

Our business is growing, we’re looking for an experienced Global Payroll Manager to ensure the effective delivery of payroll through a network of 3rd party suppliers across Continental Europe, the UK and APAC. This role will lead the global payroll team and liaise with a wider network of key stakeholders as required (including HR and Finance and our Country CEOs).

Key Responsibilities:

• Working closely with the payroll vendor/s to develop and enhance processes for margin improvement and continuous high quality service delivery – coordinating the end-to-end payroll process in line with relevant laws and best practices within the required timeframes.
• Develop and implement rigorous quality control measures internally and with the payroll vendor/s to minimise payroll errors and discrepancies
• Ensure regular audits of the payroll and payment data to identify and resolve issues
• Develop a Payroll Standard Operating Procedures document for all markets
• Own the adoption of payroll best practices, new, automation and optimisation of global payroll management. Maintain payroll process documentation and update as required, including severance calculations.
• Foster a customer-centric culture with the payroll team, ensuring queries are addressed promptly
• Implement and monitor key performance indicators related to customer satisfaction, process adherence, payroll timeliness and accuracy for the internal teams and vendor/s
• Manage and mentor the payroll team, fostering a positive and collaborative work environment embedding strong management principles. Set clear goals and expectations for the team, giving regular feedback and coaching where necessary
• Manage all payroll related queries raised globally, following them through to resolution.
• Understanding and interpreting relevant awards and calculating wages, allowances, penalty rates, and other entitlements.
• Manage and administer the pension process, payroll tax and Workers Insurance providers.
• Ensure compliance with legislative laws and regulations in accordance with internal policies Deliver all compliance submissions and returns in a timely manner and ensure that all year-on-year payroll tasks are completed.
• Collaborate with our global mobility provider where appropriate to ensure international assignees are accurately paid and their tax treatment is correctly processed.
• Ownership of continuous improvement and efficiency gains as a key objective measure

Role Capabilities:

• Demonstrable experience of leading a Global Payroll Function
• Strong knowledge of global legislative requirements and best practice
• Comprehensive understanding of payroll legislation, including PAYE, tax codes, pensions, and statutory payments.
• Strong service ethos and skills supported by hands on customer service delivery experience in an office environment.
• Ability to work under pressure in a reactive environment with conflicting demands and be comfortable with ambiguity.
• Demonstrable experience in working with key stakeholders such as HR and Finance Operations
• Ability to demonstrate strong stakeholder management skills across all levels of management.
• Excellent planning and organisational skills.
• Strong understanding and respect for confidentiality
• Meticulous and accurate with excellent attention to detail.
• Experience with SAP SuccessFactors is desirable, but not essential.

About you

To be successful in this role you will need to have the following characteristics:

• Able to thrive in a transformative and changing business landscape
• Be able to handle complexity and the accountability of a global leadership role.
• Be a clear and concise communicator and a comfortable presenter
• Be pragmatic, be able to operate in times of ambiguity
• Look for simple effective solutions to get things done without over-complicating
• Be adept at quickly building meaningful and productive business relationships

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