Security Operations Centre Duty Manager (Nights)

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Security Operations Centre Duty Manager (Nights)

Job Introduction

As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts.

As Security Operations Centre Manager you will:

1. Manage the day to day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations.
2. Responsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations including participating in incident & crisis management, exercises, tests and training, as required by the SBRM.
3. Develop and establish the SOC policy, procedures, standards and measurements, across all key locations and subsidiary control rooms.
4. Lead on innovation by implementing controls and measures that reduce stock loss in all key locations.
5. Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations.
6. Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime.
7. Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice.
8. Prepare and control the budget for SOC operations, to ensure delivery of operational excellence.
9. Produce period reporting and analysis for the Senior Business Resilience Manager as required.

A bit about you:

1. A leader, who is naturally pragmatic, enthusiastic and motivational. You are able to influence and inspire change when necessary.
2. Experienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures.
3. A great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary.
4. Qualified. You have front line SIA licence and CCTV SIA Licence.
5. Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis.
6. Proficient with IT, security systems and other communications.
7. Knowledgeable. You have a full understanding of compliance with all associated statutory regulations and legislation.
8. An example of our values, a trusted and respected colleague.

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