Job Description
EU IT Solution Manager
To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe.
Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective.
Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required.
Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams.
This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools/business locations.
Key Responsibilities:
- Support the design, build and deployment of core IT systems and services:
- Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups.
- Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering.
- Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity.
Qualifications and Skills:
- Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation.
- Strong technical leadership ability and team spirit with a can-do attitude.
- Self-motivation, effective time management and the ability to work unsupervised.
- Must be able to use initiative and work under pressure, consistently employing a customer centric approach.
- Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues.
- Flexibility to work in various locations when required.
- Experience in IT Support environment (3rd line support).
- Familiarity with ITSM tools and methodology.
- Knowledge of ITIL practice and methodology.
- Experience in IT Project Delivery and IT Architecture.
- Must be degree educated with an ITIL Foundation.
Salary for this position will be up to £60K.
The position will be hybrid/remote with meetings in Central London.
Please send your CV to us in Word format along with your salary and notice period.
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